Ordering
We roast fresh every few days, and dispatch on TUESDAYS and THURSDAYS. Cutoff times are as follows:
- Monday 5 pm for a Tuesday dispatch
- Wednesday 5 pm for a Thursday dispatch
- all orders placed after cutoff times will be placed on the next available dispatch day
We ship Australia wide with Star Track and Internationally with Australia Post. Most national parcels are delivered within 3-5 business days, but for remote areas can take up to 7 business days from date of ordering. International orders can take up to three weeks for delivery. If your parcel does not arrive within the timeframe, please call us at 1 300 52 55 99 or email info@joybeans.com.au so we can trace your order and see what went wrong.
All orders are pre-paid via credit card on our online portal, or with a pre-arranged account. If you have any problems with payment, do not hesitate to call us on 1 300 52 55 99 or email info@joybeans.com.au
Refund and Returns Policy
Coffee Returns:
If you are not 100% satisfied with your coffee, please call us on 1 300 52 55 99 or email info@joybeans.com.au so that we can arrange a return or replacement. Please ensure coffee is in original packaging, we will arrange a free return label for a free return shipment. Unfortunately, we cannot offer refunds on orders placed with incorrect blend, grind, or quantity.
Product Returns:
We are happy to offer a store credit or exchange on products (brewing equipment, accessories, etc), whereby:
- the product is faulty or does not adequately fit the description of what it is intended for
- A credit or exchange will only be offered if the goods are returned within 14 days of the purchase date, and the goods are in the original packaging.
- A credit will be offered at our discretion.
Shipping
Shipping is calculated on a state-by state basis, and depends on the weight of your total order. Shipping total will be automatically calculated at checkout. Call us on 1 300 52 55 99 or email info@joybeans.com.au if you have any further questions on shipping.